Thanks for the info. When I bought the new one, there was this little plastic piece, that I didn't know what it was for. I looked at the removal instructions and it didn't say anything about it. I went back to home depot, and asked someone who worked there what it was for. They had told me it was a removal tool? I was like OK, maybe thats why its not coming out. Got back home, tried that...nothing. So it's still in there. The bathroom was remodeled about 15 years ago, but they never put in shut off valves to the shower. So I'm just going to get some shut off valves and install them where the water goes to the shower only. Turn the water back on, but turn the watter off to the shower. You realize how much you rely on water, when you don't have any.