Almost hate to admit it but I had 7 years with 84 Lumber. The main reason I got out was I love doing the actual construction. Was building/remodeling before I went to work for them and went right back to it after leaving. Even used to go out and help homeowners and builders on my days off.
Tried to buy from 84 while I was building but got tired of all the ignorance. 84 had a great training program for new hires but about 80% of the employees just wanted a paycheck. They had no passion for carpentry. It wasn't in their blood.
The last thing I did for 84 was to grand open a new store in Ohio(which closed down 4 years after I left). Had a lot of potential but they had already gained a horrible reputation. Lots of promises but no delivery. I had a few occasions that I would start to walk up on a jobsite and the workers would see the uniform and tell me "No Thank You!"
If the "big boxes" don't get it together with some product knowledge training, who knows what's coming next.....