In my area we have a fabulous place called Charlie's Farm & Home. We figure that if they don't have something it doesn't exist. haha!
I went in for some replacement flexible foam insulation for my air conditioner line into the house, and surprise! they didn't have it. THe man was very kind and helpful, told me where to go to get it, (yes, EO was the closest), and exactly what to look for, & how it should look.
So I went to the orange box. Some kid showed me rigid foam something or other, but i was savvy enough to know that wasn't what I needed, thanks to the helpful man at Charlie's. So I explained it again and he didn't know, got some older man who looked at the kid with disbelief and took me straight to the stuff. And he said i'd need the putty, too (same as Charlie's guy did), showed me that stuff and even got it down for me & told me how to use it. Except for the idjet kid, that was a good experience - I've had a few of them at EO.
However, that having been said, here's something I bet none of you fellas have had to hear.. 'A little bitty thing like you shouldn't have to worry about that! Why don't you just send in your husband and I'll help him'. Upon my icy reply that I was doing the task, he said, 'don't you have a boyfriend or brothers?' He must have thought I was the dumbest thing alive(or was using the lamest pick-up lines ever!) and I just wanted to push him into the plumbing pipes.
I went to the manager. Not only did he not put much stock in my complaint, they didn't have what I needed - out of stock and on back-order.
What in the world is 'back-order?!? Does it mean that someone forgot to order it or that the order simply hasn't been delivered to the store, or that the order was made in China and is tied up in a port somewhere, waiting for clearance?
Oh, by the way, that jerk was still working there.
Now we have a brand new Lowe's, only a year old. Which is where I'm headed today to get some flowers and a can of fix-a-flat for my tractor so i can mow.