a couple that just bought their first house called and asked me to price out some things they wanted done around their house. they closed on the house two weeks ago. i priced out everything they wanted done including refinishing floors and painting the entire interior. they ended up going with a flooring guy that was a recommendation from a family member. i got a few of the small jobs and they were thrilled with my work. i kept my mouth shut about the flooring job after i saw it. well, today the wife asked me what i thought about the job that the flooring guy did. i asked her if she wanted me to be brutally honest and she said yes.
this guy did a job that an ape could have done better. they had all the floors sanded, stained and two coats of poly. there is stain everywhere and i mean everywhere. every stair riser, every baluster and there's about 250 of them, the toe kick of the kitchen cabinets are a mess, the cove molding below the treads were not sanded but they wiped stain on them and on each stair half the cove molding is covered with stain and the other half isn't. i told her all of this and she agreed with me and brought up the same concerns with her husband and her parents. i met this guy by chance today prior to this conversation i had with the owner. what a MEGA-DI*K he was and a huge racist. i couldn't believe some of the things he was saying after knowing me for about 3-4 minutes. anyways, an hour after he left i had my conversation with the owner. she asked me what to do about this and i told her to call him and voice her concerns and ask what he's willing to do to rectify this problem.
she called me a little while ago to tell me about her conversation with him. she said he was rude, crass and said he wasn't going to do anything about it. he kept making excuses and finished off his conversation by calling her a F***ing C**t. i couldn't believe it. i've been in this business for about 15 years and this has to be the worst case of customer care i've ever heard of. it's people like this that give us a bad name. i live by the credo that the customer is always right and do what it takes to make them happy even if it's not the smartest thing to do from a construction perspective. i have a nit-picky customer that we did a small job for and everything came out just fine, she's had be back to her house about about 5-6 times since we finished to do little minor things, touch ups, etc. i went over happily and did everything she asked for at no charge and i was aggravated but i have a happy customer that has already referred me and i have since booked 3 jobs because of her.
i'm going to report this guy to the BBB myself for just the conversation we had that i found offensive and believe me, it takes one hell of a lot to push me over the edge. this jerk should go join the KKK and get out of the construction business, he gives us all a bad name.
thanks for letting me vent.