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  1. #1
    Join Date
    Feb 2013
    New York

    Question water heater

    Brand: State Select gas water heater 40 gallon,
    Model # PR640XCVIT & Serial # F06A000549

    The water heater locks, and doesn't heat the water.

    UNIT IS LOCKING (not heating water)
    **lights A & B turn on...(which means system is lockout) -
    there are 4 solutions on the trouble shooting-
    1- gas is off or too low to operate
    2- hot surface igniter not positioned correctly
    3- low voltage to the water heater
    4- electric polarity to unit is incorrect

    The unit have been working over five (5) years, never had issues till know. I have to disconnect and reconnect the water heater, which heats the water for a couple of hours, then it locks again (no hot water); have been doing this since December.

    I hope is clear

    Last edited by 717logan; 02-09-2013 at 05:15 PM.

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