We just recently had a new full glass steel door entry system with right and left full sidelights installed in our 10 year old home. The bottom side of the door rubs against the threshold at the side of the threshold where the door opens, and when the door is pulled open it sticks to the threshold creating a twist in the door where the top of the door is away from the jam before the bottom is. The threshold and the hinges are not adjustable. The dealer that installed the door told us there is nothing that can be done about it. We're not sure where to go from here.
We have 2 questions: (1) Why is the new door skewed and the reveal not the same all around the door, was it not installed properly? (2) What solutions are there to remedy the problem?
We would appreciate any suggestions you have. Thank you, BUF